Terms of Service | Trichomes

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Trichomes Cosmeceuticals and Skincare ("Trichomes," "we," "us," or "our") governing your access to and use of our website trichomesshop.com and any related services.

By accessing our website, creating an account, or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old to use our services.
By using our website, you represent that you have the legal capacity to enter into a binding agreement.
Our services are primarily intended for customers in Nigeria, though we may serve international customers at our discretion.

3. Products and Descriptions

We strive to display product images, descriptions, and pricing as accurately as possible. However, we do not guarantee that product descriptions are error-free.
Product colours may vary slightly depending on your display settings.
We reserve the right to modify, suspend, or discontinue any product at any time without notice.
All prices are listed in Nigerian Naira (NGN) unless otherwise stated.

4. Orders and Payment

a) Order Placement

An order is not confirmed until you receive an order confirmation email from us.
We reserve the right to refuse or cancel any order, including if we suspect fraudulent activity or if items are out of stock after your order is placed.
If we cancel an order after payment, you will receive a full refund within 5–10 business days.

b) Payment

Payments are processed securely through Paystack. We accept cards, bank transfers, and USSD payments.
By providing payment information, you represent that you are authorised to use the payment method.
Prices are subject to change without notice. The price at the time of order confirmation is the binding price.

5. Shipping and Delivery

Delivery timelines are estimates only and may be affected by factors outside our control (weather, courier delays, public holidays).
Risk of loss and title for products pass to you upon delivery to the carrier.
Please see our Shipping Policy for full details on delivery timelines and fees.

6. Returns and Refunds

Our Return and Refund Policy, which is incorporated into these Terms by reference, sets out the conditions under which you may return products and receive refunds. Please review our Return Policy before making a purchase.

7. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
One person may not maintain multiple accounts.

8. Prohibited Conduct

You agree not to:

Use our website for any unlawful purpose
Attempt to hack, disrupt, or overload our website or servers
Post false, misleading, or defamatory reviews or content
Use automated tools (bots, scrapers) to access our website without permission
Resell products purchased from us without prior written consent
Infringe our intellectual property rights

9. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Trichomes Cosmeceuticals and Skincare or its content suppliers and is protected by Nigerian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Disclaimer of Warranties

Our website and products are provided "as is" without any warranties, express or implied. We do not warrant that our website will be uninterrupted or error-free. To the extent permitted by Nigerian law, we disclaim all warranties including merchantability and fitness for a particular purpose.

Skincare products should be tested on a small area of skin before full application. Individual results may vary. Our products are not intended to diagnose, treat, cure, or prevent any disease.

11. Limitation of Liability

To the maximum extent permitted by law, Trichomes shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the specific order giving rise to the claim.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will take effect upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at:

Email: [email protected]
WhatsApp: +234 808 709 8720